SHIPPING & HANDLING
- FREE SHIPPING (UPS/FEDEX Ground service) For 48 US States only, Not Include Alaska, Hawaii, Puerto Rico
- We ship by Worldwide Expedited service For Worldwide International and require a phone number
- Insurance is included
- We do not ship to P.O. Box
- Order will ship out within 3 business days of payment made
- Buyer Need to Pay For brokerage fees & any duty fees
- We will provide you with tracking numbers immediately upon shipment
RETURNS AND EXCHANGES
Returns and exchanges of any products must follow the following guidelines to be granted a return or exchange for your purchase:
- All claims must be sent to sales@oeswheels.com with “RETURN” or “EXCHANGE” in the subject line.
- Upon filing a return/exchange claim, please ensure that the wheels are free of any damages. Returns/exchanges WILL NOT be approved once tires are mounted. We strongly recommends customers to inspect and test fit the wheels prior to mounting tires. Custom sets (powder coating, polishing, Plated, re-drilling, etc.) are not eligible for returns or refunds, all sales are final.
- For customers that wish to return their products, shipping fees will not be refundable. Return will be subject to a 20% restocking fee on the price of the products only.
- For returns/exchanges for correctly shipped products, the customer is responsible for shipping the wheel(s) back at their expense and it must arrive in the same new condition and boxes they were sent in. Any damages to the wheel(s) will incur a 30% charge on the price per wheels damaged, minus the shipping (lower 48 states $25 per wheel).
The refund process may take up to 5 to 7 business days from the time that your return has been received. The original cost of the shipping will be forfeited as we have already shipped the wheels out. If an exchange is desired, the customer will be responsible for the cost of shipping for the new set.
I RECEIVED THE WRONG ITEM. WHAT DO I DO?
If for any reason you received an item that was not what you had ordered originally, please email us photos of the wheel(s) and the wheel sizing label(s) on the boxes to sales@oeswheels.com. We will need this information for validation of an incorrect order. Once the claim has been approved, the return labels for them incorrect item(s) will be sent via fax or email within 2 business days. The customer will be responsible for safely shipping the wheels back in its original boxes. The replacement will be sent out within 2 business days once the customer has notified us that the packages have been shipped.
WHAT HAPPENS IF MY WHEELS ARRIVED DEFECTIVE?
For defective wheels received, a full description of the problem must be provided along with visual evidence such as photos and videos. We will need this information for validation. Once approved, the return label(s) will be sent via fax or email within 2 business days. A replacement (if in stock) will be sent out once the customer notifies us that the wheel(s) have been shipped back.
REFUND POLICY:
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable/non-exchangeable items:
-Apparel
-Customized items/orders
-Accessories: Rivets/hardware/caps/plate frames
-Decals/Stickers
To complete your return, we require a receipt or proof of purchase
Login to start: self-serve returns
or contact us to process returns: sales@oeswheels.com